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New Concierge Services Improve Family Vacation Experiences. Three resorts catering to families on vacation have raised the bar well above typical concierge services by adding a unique dimension to the vacation experience. El Conquistador Resort Puerto Rico Beach Discoveries

Here’s the scoop. Typical concierge services in hotels or resorts provide guests with assistance by making restaurant reservations, arranging for spa services, recommending local activities, booking transportation or local tours.  The typical concierge is a generalist ready to assist guests. Hyatt Hotels and Resorts offer parents concierge services with a family focused attentiveness. At select Kimpton Hotels families may expect complimentary s'mores, fluffy robes, and on request, gold fish in a bowl in the room. The natural evolution of concierge services is underway. 

Three new concierge services demonstrate what it means to zero in on the family vacation experience providing memory making moments which will enhance the overall vacation and yield happy faces worth an INSTAGRAM snapshot. Resorts in Florida, Puerto Rico and Mexico set the pace. South Seas Island Resort Shelling Concierge

A New Shelling Concierge at South Seas Island Resort. Now families staying at the family-friendly Resort on Captiva Island may add guided beach walks along a world-class shelling beach to the list of memory making activities. The new program includes a weekly guided beach walk to the rich menu of eco-friendly offerings at the on-site Sanibel Sea School. Young guests are also invited to join marine conservation classes for kids or participate in family birding tours. The beach walks span the resort’s two-and-a-half miles of coastline. During the walks participants learn about basic bivalve and gastropod biology and find out why so many seashells wash up on the resort’s shoreline. Bonus Points: The shelling concierge will even provide insider tips for those looking for the Junonia, perhaps the island’s most elusive shell of all, considered the pinnacle of the shelling quest. Details: South Seas Island Resort on Captiva Island, Florida. Toll-free 1-800-533-5553 or Conquistador Resort Piragua Concierge in Puerto Rico

The Piragua Concierge Serves Up a Local Tradition. Guests at El Conquistador Resort, A Waldorf Astoria Resort in Puerto Rico will enjoy the popular Puerto Rican snow cone served from traditional Piragua cart at the resort's state-of-the-art seaside Coqui Water Park. The word piragua is derived from the combination of the Spanish words piramide (pyramid) and agua (water). Unlike the American snow cone, which is round and resembles a snowball, the piragua resembles a pyramid. The Piragua Concierge at the Resort educates kids of all ages about local traditions of the frozen treat which is a favorite on the island. Made of shaved ice and covered with fruit-flavored syrup, the refreshing pyramid shaped treat is available in both kid-friendly and adult-only tropical flavors. Bonus Points: The Coqui Water Park spans 2.4 acres overlooking the Atlantic Ocean and provides tropical thrills and mini adventures to a Caribbean bean family vacation. Details: El Conquistador, call +1 888 542 1282 or visit resort Tech Concierge in Mexico

Tech Concierge Services at Velas Resorts in Mexico. Families traveling with tech lovers now have access to a Tech Concierge as part of the all-inclusive rate at family-friendly Grand Velas Riviera Nayarit, Grand Velas Riviera Maya and Velas Vallarta. The Tech Concierge troubleshoots problems on site so that guests may spend more time enjoying the Mexican sun and less time struggling with tech problems they may encounter while traveling. Popular with tweens and teens and even the young ones, the Tech Concierge can help with everything from resizing files and fixing international computer or phone problems, to connecting devices and printing needed docs and more. Bonus Points: All-inclusive rates also include luxury suite accommodations, a la carte gourmet meals at a variety of specialty restaurants, premium branded beverages, 24-hour in-suite service, fitness center, taxes, gratuity and more. Details: Velas Resorts, toll-free 1-888-407-4869 or visit

Content researched and posted by Nancy Nelson-Duac, Curator of the Good Stuff for the Family Travel Files. Images courtesy El Conquistador Resort, South Seas Island Resort, and Velas Resorts. Copyright 2016.

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